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Administrative Assistant/ Optician: Full-time & Part-time positions available

HMB Optometry Family Eye Care is a private practice company in Half Moon Bay, CA. We are dedicated to providing patients with exceptional care and personalized service in a welcoming and comfortable environment. Our team of optometrists uses the latest technology to diagnose and treat a wide range of eye conditions, including dry eye and myopia management, and offers a full range of eyewear products to complement individual styles and needs.

Role Description:

These full-time and part-time Administrative Assistant/ Optician positions require the candidate to work on-site at HMB Optometry Family Eye Care in Half Moon Bay, CA. As the Administrative Assistant/ Optician, you will be one of the main faces representing HMB Optometry and a main player in ensuring the flow of the clinical and optical departments. You will be responsible for performing a variety of administrative, optician, and clerical tasks. The candidate must be enthusiastic, warm, outgoing, highly organized, self-motivated, detail-oriented, possess excellent communication skills, and be willing to learn on the job. Experience as an optician is welcome, but not required. We are willing to train the right candidate who is excited to learn a new trade or expand their existing optical skills in our office. There are many opportunities for growth within this position and office.

Qualifications:

A high school diploma or equivalent is required
1-5 years of experience in an administrative, optician, or clerical role in a medical office, preferred
Optician experience is a plus, but not required. We are willing to train the right candidate
MUST be able to work Tuesday evenings until 7:30 pm, and a minimum of two Saturdays a month that match the doctor’s schedule, in addition to normal office hours. Please do NOT apply if you cannot fulfill these two requirements.
Retail sales and marketing experience preferred
Spanish-speaking is preferred
Friendly, customer service-oriented attitude
Excellent written and verbal communication skills
Proficient in Google Sheets and Docs
Strong organizational and time-management skills, with the ability to multitask and prioritize tasks effectively
Ability to remain calm, collected, and patient in a fast-paced, high-pressure environment
Ability to maintain confidentiality and handle sensitive information at all times
Must be a self-starter and team player. Must be able to be self-reliant to use resources to find the best solution, answers, and be willing to ask for help when needed.
Show initiative to perform daily tasks and prioritize what is best for patient care and the well-being of the office
Strong ability to provide suggestions for optimized workflow in the office
Experience in a healthcare setting is a plus

Duties:

Answer and return patient and vendor calls
Schedule appointments
Greet patients
Maintain patient records
Perform prescreen testing for Doctors
Support patients in frame and lens selection
Become an expert in lenses, coatings, and optical add-ons
Become an expert in fitting frames to each patient
Become an expert in vision insurance verification and billing
Verify lab invoices, lens prescriptions, and order details before dispensing to patients
Develop a knowledge base and educate patients based on training materials and resources on topics such as Dry Eye and Myopia Management
Train new contact lens wearers
Adjust and repair glasses
Data entry
Maintain a clean office and exam rooms
Maintain the inventory of office and doctor’s supplies
Perform additional technical tasks as needed to support the clinic