On August 28, DFPI successfully launched its new cloud-based Self-Service Complaint Portal, dfpi.ca.gov/submit-a-complaint/, marking a significant upgrade from the legacy online form. This platform empowers consumers by offering a convenient and secure method to submit complaints, streamlining the process, and ensuring timely resolution.

With its user-friendly features and robust security measures, the new complaint portal significantly enhances the consumer experience.  DFPI remains committed to delivering exceptional service and is excited to leverage this advanced technology to efficiently address the multitude of consumer concerns.