If you went without power for 48 hours or longer due to a storm or other major weather-related event, you may qualify for a PG&E Storm Inconvenience Payment.

To qualify, you must meet the following criteria:

  • You are a PG&E electric residential customer. Enrollment in programs such as CARE or Medical Baseline Allowance does not impact eligibility.
  • Your PG&E residential account is in good standing at the time of the outage and at the time PG&E issues payment (typically 45-60 days after the event).
  • You experienced a power outage for 48 consecutive hours or longer during a major weather-related event.
  • The extended outage is the result of a major weather-related event that caused significant damage to PG&E’s electric distribution system.

If you are eligible, you do not need to apply – PG&E will send payments directly to you.

Questions? Visit PG&E’s Storm Inconvenience Payment website, or contact the Extended Outage Line at 1-888-743-4743 to speak with a representative.